If you have had trouble dealing with American Express customer service on a legitimate issue, try contacting American Express executive customer service directly.
1-800-297-6197
You can also contact their headquarters, ask for a low-level executive (from their annual report), and you will be transferred to executive customer service.
American Express Company
200 Vesey Street
New York, NY 10285
212.640.2000
Comment from Darrell Dinkel
January 2, 12:35 pm
I am trying to plan a whale watching trip to Hawaii for my wife and I using my 672,000 AMX Rewards points without success. I have tried the web, phone to Sky Services, Customer Services, and have gotten no where. Departing and returning to Denver. Can somneone please talk to me and help?
Darrell Dinkel
Cell 303-882-0257